Improving acoustics in a call centre

Good acoustics in a call centre are very important for a pleasant and healthy work environment.  In a call centre, we have to deal with a lot of calling employees who are close to each other and collectively cause a high noise level. There is a lot of distraction and tired employees. Acoustic challenges:

  • Lower noise level
  • No reflections from ceiling and walls
  • Less direct sound transmission between workstations
  • Few distractions and less noise from each other
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What is the advantage of good acoustics in a call centre?

Many call centres are designed with many hard materials such as glass walls, a concrete floor and a steel ceiling. Too many hard materials lead to disturbing sound reflections and sound levels that are too high. In addition, most call centres have a poor acoustic system ceiling (we can check this with you) and employees have noise problems from each other due to an open layout. A calling colleague with a loud voice can distract an entire work floor. Acoustic improvements therefore lead to:

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Reduced noise level

By adding a good acoustic ceiling, the sound level in the room is reduced and can carry sound less far. This ensures a better sound quality and sound experience.

Speech privacy

By better shielding sound with acoustic barriers (desk screens, dividers), sound can spread less easily. As a result, employees experience less direct disturbance from each other.

Productive and healthy workplace

A good acoustic environment results in less tiredness, less stress and ultimately less absence due to illness and therefore more efficiency.

High-quality conversations

Fewer distractions and improved concentration through appropriate acoustic interventions ensure that an employee listens better and makes better quality telephone calls.

The best-selling solutions for good acoustics in a call centre

Achieving good acoustics in a call centre can primarily be done by reducing the reverberation and sound waves that reflect through walls and ceilings. When it comes to acoustic applications, there is a wide range of both striking and discreet solutions to choose from. For example, the acoustical solution can disappear into the current interior or can also be used as a branding of the office.

  • EASYphoto wall panels
  • EASY ceiling islands
  • EASYfabric desk screens
  • EASYpol HD plant block

View the full range of acoustic solutions for a call centre in our webshop.

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EASYceiling Plus

Acoustic ceiling element

  • Tailor-made deliverable
  • Aluminium frame
  • Available with lighting
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Acoustic photo panel

  • Customisation possible
  • Print of your choice
  • 100% recyclable
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If you would like more information about our acoustic products or their application, you can always call or send us a message. Our acoustic experts will be happy to help you and always know what to do!

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