Complaints
Here you will find more information about the steps to follow if you are not satisfied with our products.
Complaints
If you have a complaint about the goods ordered, services provided or our service provision in general, we request to send us your complaint by mail to info@easy-noisecontrol.nl stating "complaint" in the subject. We ask you to include the following information in the content of the email:
- Your order number and order date
- The goods ordered
- The nature of the complaint
- Your expectation with regard to an appropriate solution
We will handle your complaint within 5 workdays. You receive a confirmation of receipt of the complaint and we respond substantively to your complaint within 14 days.
Return / Exchange
In certain cases (see general terms and conditions) you may return the goods within a certain period of time without stating reasons. You will then be refunded. If the right of return is not of application, we request to contact us by telephone; perhaps we are able to achieve a solution together.
Read all the information on this subject on our page about right of return.