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    Improving acoustics in a call centre
    Callcenter akoestisch optimaal

    Improving acoustics in a call centre

    Good acoustics in a call centre are very important for a pleasant and healthy work environment.  In a call centre, we have to deal with a lot of calling employees who are close to each other and collectively cause a high noise level. There is a lot of distraction and tired employees. Acoustic challenges:

    • Lower noise level;

    • No reflections from ceiling and walls;

    • Less direct sound transmission between workstations;

    • Few distractions and less noise from each other.

    What is the advantage of good acoustics in a call centre?

    Acoustic improvements therefore lead to:

    Many call centres are designed with many hard materials such as glass walls, a concrete floor and a steel ceiling. Too many hard materials lead to disturbing sound reflections and sound levels that are too high. In addition, most call centres have a poor acoustic system ceiling (we can check this with you) and employees have noise problems from each other due to an open layout. A calling colleague with a loud voice can distract an entire work floor.

    Reduced noise level

    By adding a good acoustic ceiling, the sound level in the room is reduced and can carry sound less far. This ensures a better sound quality and sound experience.

    Speech privacy

    By better shielding sound with acoustic barriers (desk screens, dividers), sound can spread less easily. As a result, employees experience less direct nuisance from each other.

    Productive and healthy workplace

    A good acoustic environment results in less tiredness, less stress and ultimately less absence due to illness and therefore more efficiency.

    High-quality conversations

    Fewer distractions and improved concentration through appropriate acoustic interventions ensure that an employee listens better and makes better quality telephone calls.

    The best-selling solutions

    For good acoustics in a call centre

    Achieving good acoustics in a call centre can primarily be done by reducing the reverberation and sound waves that reflect through walls and ceilings. When it comes to acoustic applications, there is a wide range of both striking and discreet solutions to choose from. For example, the acoustical solution can disappear into the current interior or can also be used as a branding of the office.

    • EASYphoto wall panels

    • EASYceiling islands

    • EASYfabric desk screens