Improving acoustics in a call centre
Good acoustics in a call centre are very important for a pleasant and healthy work environment. In a call centre, we have to deal with a lot of calling employees who are close to each other and collectively cause a high noise level. There is a lot of distraction and tired employees. Acoustic challenges:
- Lower noise level;
- No reflections from ceiling and walls;
- Less direct sound transmission between workstations;
- Few distractions and less noise from each other.
What is the advantage of good acoustics in a call centre?
Acoustic improvements therefore lead to:
Many call centres are designed with many hard materials such as glass walls, a concrete floor and a steel ceiling. Too many hard materials lead to disturbing sound reflections and sound levels that are too high. In addition, most call centres have a poor acoustic system ceiling (we can check this with you) and employees have noise problems from each other due to an open layout. A calling colleague with a loud voice can distract an entire work floor.
Reduced noise level
By adding a good acoustic ceiling, the sound level in the room is reduced and can carry sound less far. This ensures a better sound quality and sound experience.
Speech privacy
By better shielding sound with acoustic barriers (desk screens, dividers), sound can spread less easily. As a result, employees experience less direct nuisance from each other.
Productive and healthy workplace
A good acoustic environment results in less tiredness, less stress and ultimately less absence due to illness and therefore more efficiency.
High-quality conversations
Fewer distractions and improved concentration through appropriate acoustic interventions ensure that an employee listens better and makes better quality telephone calls.
The best-selling solutions
For good acoustics in a call centre
Achieving good acoustics in a call centre can primarily be done by reducing the reverberation and sound waves that reflect through walls and ceilings. When it comes to acoustic applications, there is a wide range of both striking and discreet solutions to choose from. For example, the acoustical solution can disappear into the current interior or can also be used as a branding of the office.
- EASYphoto wall panels
- EASYceiling islands
- EASYfabric desk screens
Request for advice
Practical and targeted advice
If you would like more information about our acoustic products or their application, you can always call or send us a message. Our acoustic experts will be happy to help you and always know what to do!
Ruben de Visser
Acoustic specialist