Improving acoustics in a call centre
Good acoustics in a call centre are very important for a pleasant and healthy work environment. In a call centre, we have to deal with a lot of calling employees who are close to each other and collectively cause a high noise level. There is a lot of distraction and tired employees. Acoustic challenges:
Lower noise level;
No reflections from ceiling and walls;
Less direct sound transmission between workstations;
Few distractions and less noise from each other.
What is the advantage of good acoustics in a call centre?
Acoustic improvements therefore lead to:
Many call centres are designed with many hard materials such as glass walls, a concrete floor and a steel ceiling. Too many hard materials lead to disturbing sound reflections and sound levels that are too high. In addition, most call centres have a poor acoustic system ceiling (we can check this with you) and employees have noise problems from each other due to an open layout. A calling colleague with a loud voice can distract an entire work floor.
Reduced noise level
By adding a good acoustic ceiling, the sound level in the room is reduced and can carry sound less far. This ensures a better sound quality and sound experience.
By better shielding sound with acoustic barriers (desk screens, dividers), sound can spread less easily. As a result, employees experience less direct nuisance from each other.
Productive and healthy workplace
A good acoustic environment results in less tiredness, less stress and ultimately less absence due to illness and therefore more efficiency.
Fewer distractions and improved concentration through appropriate acoustic interventions ensure that an employee listens better and makes better quality telephone calls.
The best-selling solutions
For good acoustics in a call centre
Achieving good acoustics in a call centre can primarily be done by reducing the reverberation and sound waves that reflect through walls and ceilings. When it comes to acoustic applications, there is a wide range of both striking and discreet solutions to choose from. For example, the acoustical solution can disappear into the current interior or can also be used as a branding of the office.
EASYphoto wall panels
EASYfabric desk screens